Our objective is to prove to our customers that FONEX is a unique technology provider partner worthy of their considerable investment in time and mindshare that is required to develop a long term relationship. While technology and equipment have temporal value, ours is realized by continuing to be a go-to resource and trusted advisor for emerging technologies and solutions that enable our customers’ to realize their Service Development or Network Optimization objectives.
To realize our mission, we have built the company on a set of core principles and values that are critical to our success and to which each member of FONEX contributes in their respective job functions. It is the only way to gain our customer’s trust and to maintain it.
Understand Our Customer’s Objectives
Identify the business, technical and operational parameters and any external forces that may be affecting our customers
Maintain a Best-of-Breed Team
Encourage continuous learning and understanding of telecom standards, evolution of technologies and architectures and market trends
Maintain a Best-of-Breed Portfolio of Products and Manufacturers
Continuously search for new partners that offer relevant solutions and value propositions that are tangible
Assume In-Country Technical and Logistics Support
Enhance the overall QA process perceived by our customers
Continuously Improve Our Internal Processes
Deliver unparalleled customer service and satisfaction in every step of the solution fulfillment process
Every Member of FONEX is Accountable
Strive to exceed our customers’ needs and expectations and reward outstanding performance